Orders normally require 2–4 business days for processing after payment confirmation and any necessary order verification.

Processing includes activities such as order review, payment verification where applicable, inventory allocation, packing, and shipment preparation.

During high-volume periods, promotional events, holidays, or unusual fulfillment conditions, processing may require up to 5 business days.

Available shipping destinations are determined by the delivery options shown during checkout.

Shipping availability may depend on destination, product type, package dimensions, inventory location, carrier coverage, and other fulfillment requirements.

If a delivery address cannot be supported for a particular order, the applicable shipping option may not appear during checkout.

For supported delivery addresses in the United States, estimated carrier transit time is generally 10–15 business days after dispatch.

Delivery time may vary depending on the destination, carrier network, transportation conditions, package routing, weather, holidays, peak-season demand, remote-area delivery, and other circumstances outside our reasonable control.

Delivery estimates are provided for planning purposes and are not guaranteed arrival dates.

Once your Kalenory™ order has been dispatched and tracking information becomes available, shipment details will normally be sent to the email address provided during checkout.

Tracking information may not update immediately after a shipping label is created. Carriers may require additional time before the first scan or movement appears.

Temporary gaps in tracking may also occur while parcels move between fulfillment facilities, sorting centers, transportation networks, or local delivery partners.

Customers are responsible for reviewing the shipping information entered at checkout and ensuring that the address is complete and accurate.

This includes the recipient name, street address, apartment or unit number where applicable, city, state or region, postal code, and any other information needed for delivery.

If you notice an address error after placing your order, contact customer support as soon as possible.

We will make reasonable efforts to update the address before fulfillment begins, but changes cannot be guaranteed once an order has entered processing, packing, shipment preparation, or dispatch.

Products from the same Kalenory™ order may occasionally be shipped separately.

This may occur because of inventory location, package dimensions, product characteristics, fulfillment arrangements, or carrier requirements.

Separate packages may have different tracking numbers and may arrive on different dates.

A partial delivery does not automatically mean that the remaining item is missing if another shipment is still in transit.

Shipping delays may occasionally occur because of circumstances beyond our reasonable control.

Examples may include:

• Severe weather or transportation disruptions.
• Carrier network congestion or routing changes.
• Peak-season or holiday shipping volume.
• Remote or limited-service destinations.
• Customs or border processing where applicable.
• Incorrect or incomplete delivery information.
• Operational interruptions affecting fulfillment or delivery networks.

If your shipment appears significantly delayed, contact customer support with your order number so the available tracking information can be reviewed.

If tracking indicates that your package was delivered but you cannot locate it, please first check:

• Your mailbox and normal delivery area.
• Front, side, or rear entrances where appropriate.
• Garage, porch, parcel locker, or other secure delivery area.
• Household members or other occupants.
• Nearby neighbors where appropriate.
• Building reception, concierge, mailroom, or property management.
• Carrier delivery photographs or notices where available.

If the package still cannot be located, contact customer support with your order number so the delivery circumstances can be reviewed.

A parcel may be returned to the sender or delivery facility if the carrier is unable to complete delivery.

This may occur because of an incorrect or incomplete address, unsuccessful delivery attempts, refusal of delivery, unclaimed parcels, access restrictions, or other carrier-related reasons.

If tracking indicates that your shipment is being returned, contact our customer-support team so the available information can be reviewed and the appropriate next step determined.

Depending on the destination and applicable law, international shipments may be subject to customs processing, import duties, taxes, fees, or other governmental charges.

Where such charges are not collected during checkout, they may be assessed separately by customs authorities, carriers, or other applicable authorities.

Applicable requirements may vary by destination and may change from time to time.

If your shipment arrives damaged, defective, incomplete, or contains an incorrect item, please contact customer support promptly.

Please provide:

• Your order number.
• A clear description of the issue.
• Photographs or video showing the affected product where appropriate.
• Photographs of the exterior package and shipping label where relevant.

After the issue has been reviewed, we will provide an appropriate resolution based on the circumstances.

If you have a question about order processing, dispatch, tracking, delivery, a delayed shipment, or another shipping-related matter, contact Kalenory™ customer support at service@kalenory.com .

Please include your order number whenever possible so our team can locate the relevant shipment information more efficiently.

We aim to respond to customer inquiries within 1 - 2 business days.