Eligible Kalenory™ products may be returned within 30 calendar days after confirmed delivery, subject to the conditions and exclusions described in this policy.

Return requests should be submitted within the applicable return period.

The return window begins from the date the applicable shipment is recorded as delivered.

Return eligibility depends on the condition of the product, the reason for the return, the timing of the request, and whether the item can reasonably be returned and inspected.

For preference-based returns, products should generally be returned in substantially the same condition in which they were received, together with included accessories, components, instructions, and packaging where reasonably available.

Eligibility may be affected where a product has been materially damaged, altered, modified, misused, or handled beyond what is reasonably necessary to inspect or test the item.

Automotive accessories can vary in fit depending on vehicle make, model, generation, trim, interior configuration, available space, mounting location, device dimensions, and other vehicle-specific factors.

Customers should review the product dimensions, compatibility information, installation method, and other specifications before ordering.

Returns based on preference, appearance, size selection, compatibility assumptions, or a change of mind may be accepted when the product otherwise meets the applicable return requirements.

Before sending any product back, please contact Kalenory™ customer support at service@kalenory.com .

Please provide:

• Your order number.
• The product you want to return.
• The reason for the return.
• Relevant photographs or video where appropriate.
• Any other information reasonably needed to review the request.

Please wait for return instructions before shipping the product.

Do not automatically send returned merchandise to our registered business address.

Our registered business address is not automatically our return warehouse address.

After your return request has been reviewed and approved, customer support will provide the appropriate return destination and instructions applicable to your order.

For preference-based returns, including a change of mind, appearance preference, compatibility preference, or incorrect customer selection, the customer is generally responsible for return shipping costs.

If we confirm that the return results from an error attributable to Kalenory™, such as a damaged, defective, incorrect, or incomplete item, an appropriate resolution will be provided based on the circumstances.

No restocking fee is charged for an approved return.

If your order arrives damaged, defective, incorrect, incomplete, or materially different from the product ordered, please contact us promptly.

To help us review the issue, please provide:

• Your order number.
• A clear description of the problem.
• Photographs or video showing the affected product.
• Photographs of the exterior packaging and shipping label where relevant.

After review, we may provide an appropriate replacement, reshipment, refund, return arrangement, or other reasonable resolution depending on the circumstances.

Returned items may be inspected after they are received to confirm the product identity, return reason, condition, included components, and compliance with the applicable return requirements.

If additional information is needed to complete the review, our customer-support team may contact you.

Refund eligibility is determined after the return has been reviewed, subject to this policy and applicable law.

After an approved returned product has been received, inspected, and approved, the eligible refund will normally be initiated to the original payment method within 5–10 business days.

The amount eligible for refund depends on the circumstances of the return and any applicable shipping or other charges permitted under this policy and applicable law.

Once a refund has been initiated, Kalenory™ does not control the time required by a bank, card issuer, or payment provider to post the credit to your account.

If you have been notified that a refund has been initiated but it has not yet appeared in your account, please allow time for your financial institution or payment provider to process the transaction.

Processing times can vary between banks, card issuers, and payment providers.

If the expected processing period has passed, contact your payment provider and then contact Kalenory™ customer support if additional assistance is needed.

If you need to cancel an order, contact customer support as soon as possible after placing the order.

We will make reasonable efforts to cancel an order before fulfillment begins.

No cancellation fee is charged when an order is successfully canceled before fulfillment.

Cancellation cannot be guaranteed once processing, packing, shipment preparation, or dispatch has begun.

If you have questions about return eligibility, return instructions, damaged or incorrect products, refund status, cancellation, or another order-related matter, contact Kalenory™ customer support at service@kalenory.com .

Please include your order number whenever possible so our team can review the relevant transaction more efficiently.

We aim to respond to customer inquiries within 1 - 2 business days.