Contact Us.
Have a question about a Kalenory™ automotive accessory, an existing order, shipping, tracking, payment, returns, or another store-related matter? Our customer-support team is here to help.
service@kalenory.com
Best for order questions, product inquiries, shipping, returns, and detailed support requests.
+86 15811669178
Contact our customer-support team for assistance with store-related questions.
8:00 AM – 10:00 PM
Our team is available daily during the customer-service hours shown above.
How to Reach Us
Direct support information for Kalenory™ customers.
You can contact Kalenory™ customer support for questions about products, vehicle compatibility, orders, payment, delivery, tracking, damaged items, returns, refunds, or other store-related matters.
What We Can Help With
Common topics handled by our customer-support team.
Our team can assist with:
- Kalenory™ product information and specifications.
- Vehicle fit and compatibility questions.
- Order confirmation and order status.
- Payment and checkout questions.
- Shipping and tracking information.
- Delayed or missing deliveries.
- Damaged, defective, incorrect, or incomplete items.
- Return and refund requests.
- Other questions relating to kalenory.com.
Contacting Us About an Order
Providing the right details helps us review your request faster.
If your question relates to an existing purchase, please include your order number whenever possible.
Depending on the issue, it may also be helpful to include:
- The name or description of the product.
- A clear explanation of your question or issue.
- Photographs or video for damaged or defective products.
- Photographs of packaging or shipping labels where relevant.
- Tracking information for shipping-related questions.
Security reminder: Please do not send complete credit-card numbers, debit-card numbers, card security codes, banking passwords, or similar confidential financial credentials by email.
Response Time
What to expect after contacting our support team.
Our customer service team is available from 8:00 AM – 10:00 PM.
Response times may occasionally be longer during periods of high inquiry volume, major promotions, holidays, or unusual operational circumstances.
Sending multiple messages about the same request may make it more difficult to keep the relevant information together, so we recommend including the important details in your initial message whenever possible.
Before Sending a Return
Please contact support before shipping merchandise back.
Please do not send merchandise back before your return request has been reviewed.
Our registered business address is not automatically our return warehouse address.
Once an eligible return request has been reviewed and approved, our customer-support team will provide the applicable return instructions and return destination for your order.
Store Operator
Information about the company operating Kalenory™.
Kalenory™ is owned and operated by Shanghai Yueyaogeng Network Technology Co., Ltd.
Shanghai Yueyaogeng Network Technology Co., Ltd. operates kalenory.com and provides customer support for purchases made through the Kalenory™ online store.
The legal representative of the company is Xiao Yi.
Need assistance?
Contact Kalenory™ customer support at service@kalenory.com and include your order number whenever your request relates to an existing purchase. Our team can assist with products, compatibility, orders, payments, shipping, tracking, returns, refunds, and other store-related matters. Customer service is available daily from 8:00 AM to 10:00 PM.
Business Information
Kalenory™ is owned and operated by Shanghai Yueyaogeng Network Technology Co., Ltd.