Vehicle interiors can vary by make, model, year, generation, trim, dashboard layout, console design, seat configuration, and available installation space.

Please review the dimensions, compatibility information, installation method, and specifications provided on the applicable product page before ordering.

When physical space is important, we recommend measuring the intended installation or storage area in your vehicle.

Some products are designed for broad or universal use, while others may depend on specific dimensions, mounting locations, device sizes, seat layouts, or interior configurations.

A product described as widely compatible does not necessarily mean it will fit every vehicle without exception.

We make reasonable efforts to present product colors, materials, finishes, dimensions, and details accurately.

Minor differences may occur because of lighting, photography, screen settings, materials, or normal production tolerances.

Product dimensions, materials, features, installation details, and other relevant specifications are normally provided on the individual Kalenory™ product page.

After a successful order submission, an order confirmation will normally be sent to the email address entered during checkout.

If you do not see it, check your spam or junk folder and confirm that the email address used during checkout was correct.

If you need to request an order change, contact customer support as soon as possible.

We will make reasonable efforts to assist before fulfillment begins, but changes cannot be guaranteed once processing, packing, or shipment preparation has started.

You may contact us to request cancellation before fulfillment has begun.

No cancellation fee is charged when an order is successfully canceled before fulfillment.

Cancellation cannot be guaranteed after processing or fulfillment has started.

Available payment methods are displayed directly during checkout.

Options may vary depending on location, currency, device, transaction details, and the payment services available at the time of purchase.

Checkout is processed through Shopify together with applicable payment providers using technical and organizational measures intended to protect transaction information.

Kalenory™ does not store complete credit or debit card numbers on its own servers.

A pending amount may represent a temporary authorization placed by your bank, card issuer, or payment provider rather than a completed charge.

Authorization timing is controlled by the applicable financial institution.

Orders normally require 2–4 business days for processing after payment confirmation and any necessary verification.

During high-volume periods, promotional events, holidays, or unusual fulfillment conditions, processing may require up to 5 business days.

For supported United States delivery addresses, estimated carrier transit is generally 10–15 business days after dispatch.

Delivery estimates are provided for planning purposes and are not guaranteed arrival dates.

Tracking information is normally sent after the order has been prepared for shipment and carrier tracking details become available.

Tracking may not update immediately after a label is created, because the carrier may require time to record the first scan.

Temporary tracking gaps can occur while parcels move between fulfillment facilities, carrier hubs, sorting centers, or local delivery networks.

If your shipment appears significantly delayed, contact us with your order number so the available tracking information can be reviewed.

Please first check your normal delivery locations and any secure areas where the carrier may have left the package.

• Mailbox or parcel locker.
• Front, side, or rear entrance.
• Garage or porch.
• Building reception or mailroom.
• Household members.
• Nearby neighbors where appropriate.

If the package still cannot be located, contact customer support with your order number.

Please contact us promptly and include your order number, photographs or video of the affected item, and photographs of the exterior packaging and shipping label where relevant.

Our team will review the issue and provide an appropriate resolution based on the circumstances.

Contact Kalenory™ customer support with your order number and clear photographs showing what was received.

If the order was split into multiple shipments, please also check whether another tracking number remains in transit.

Eligible products may be returned within 30 calendar days after confirmed delivery, subject to the applicable return conditions and exclusions.

No restocking fee is charged for an approved return.

For preference-based returns, including a change of mind, appearance preference, compatibility preference, or incorrect customer selection, the customer is generally responsible for return shipping.

If we confirm that the issue resulted from a damaged, defective, incorrect, or incomplete item attributable to the seller, an appropriate resolution will be provided.

Please contact customer support before sending merchandise.

Our registered business address is not automatically our return warehouse address.

Once the return request has been reviewed and approved, our team will provide the applicable return destination and instructions.

After an approved returned item has been received, inspected, and approved, an eligible refund is normally initiated to the original payment method within 5–10 business days.

Your bank or payment provider may require additional time to post the refund to your account.

You can contact our customer-support team at service@kalenory.com or by phone at +86 15811669178 .

Customer service hours are 8:00 AM – 10:00 PM.

If your question relates to an existing purchase, please include your order number whenever possible.

For damaged, defective, incorrect, or incomplete products, photographs or video may also help our team review the issue more efficiently.

We aim to respond to customer inquiries within 1 - 2 business days.